How do I know if my windshield needs repair or replacement?
A technician checks the size, location, depth, and pattern of the damage. Small chips and localized breaks often qualify for repair, while severe cracks, edge damage, or shattered glass usually require replacement.
How long does auto glass service usually take?
Service time depends on the glass, vehicle, and required procedures. Windshield repair is usually faster than replacement, while ADAS calibration or specialty glass service can extend the appointment.
Do I need to prepare my vehicle before mobile service?
Yes. Park the vehicle in a safe, accessible area with enough space for the technician to work. Remove personal items near the damaged glass and keep the vehicle unlocked or accessible.
Can I drive immediately after windshield replacement?
No. The adhesive needs curing time before the vehicle returns to the road. Your technician will provide safe drive-away time after installation.
What happens if my windshield has cameras or ADAS equipment?
The technician checks for windshield-mounted cameras and related ADAS equipment before replacement. Vehicles that require recalibration receive ADAS calibration according to applicable manufacturer procedures.
What does your lifetime workmanship warranty cover?
The warranty covers qualifying installation-related issues for as long as you own the vehicle, including leaks, adhesive failure, and sealing defects. New accidents, chips, cracks, vandalism, and other post-service damage are excluded.
What happens if my glass is not available the same day?
The team confirms the correct glass before scheduling installation. If the part is unavailable, service is scheduled for the earliest available appointment after the correct glass arrives.
Do I need to stay with the vehicle during mobile service?
No, but the technician needs access to the vehicle and may need to speak with you before or after the service. Keep your phone available during the appointment.
What information do you need for a quote?
Provide the vehicle year, make, model, damaged glass location, and damage details. VIN and information about cameras, sensors, heated glass, or heads-up display can help identify the correct part.
What happens after I request a quote?
City Mobile Auto Glass reviews your vehicle details, confirms the service and required glass, provides pricing, and schedules the mobile appointment.